상황 - 호텔에서 예약하기 위한 상황

상황: 호텔 체크인 및 요청

프론트 데스크 직원: Good afternoon! Welcome to [Hotel Name]. How can I assist you today?

 

나: Good afternoon. I have a reservation under the name [Your Name].

 

프론트 데스크 직원: Let me check. Yes, I see your reservation here. Could I have your ID and credit card, please?'

 

나: Sure, here they are.

 

프론트 데스크 직원: Thank you. Your room is ready. You’re booked in a standard king room for three nights. Is that correct?

 

나: Yes, that's correct. By the way, could we have a room at the end of the hallway, please?

 

프론트 데스크 직원: Let me see if we have any available. Yes, we have a room at the end of the hallway on the 5th floor. Would that be alright?

 

나: That would be perfect, thank you.

 

프론트 데스크 직원: Great. Here are your room keys. The elevators are to your right. Do you need any help with your luggage?

 

나: No, thank you. I can manage. Also, could you tell me the Wi-Fi password?

 

프론트 데스크 직원: Certainly. The Wi-Fi password is [password]. If you need anything else, please don't hesitate to call the front desk.

 

나: Thank you. One more thing, do you have any recommendations for good restaurants nearby?

 

프론트 데스크 직원: Yes, there's a fantastic Italian restaurant just a block away called [Restaurant Name]. They have excellent reviews.

 

나: That sounds great. We’ll check it out. And what time does breakfast start?

 

프론트 데스크 직원: Breakfast is served from 6:30 AM to 10:00 AM in the dining area on the second floor.

 

나: Perfect. Also, do you have a shuttle service to the airport?

 

프론트 데스크 직원: Yes, we do. Our shuttle service runs every hour on the hour. Would you like me to book a spot for you?

 

나: Yes, please. We need a shuttle for our departure at 8:00 AM on Sunday.

 

프론트 데스크 직원: I’ve booked that for you. Is there anything else I can help you with?

 

나: No, that’s all for now. Thank you very much for your help.

 

프론트 데스크 직원: You’re welcome. Enjoy your stay at [Hotel Name]!

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상황: 방 문제 해결 요청

나: Hello, this is room [Room Number]. I’m having a problem with the air conditioning. It doesn’t seem to be working properly.

 

프론트 데스크 직원: I’m sorry to hear that. I’ll send someone up right away to check it for you.

 

나: Thank you. Also, could we get some extra towels and pillows?

 

프론트 데스크 직원: Of course. I’ll have housekeeping bring them to your room shortly.

 

나: I appreciate it. One more thing, is it possible to get a late checkout on Sunday?

 

프론트 데스크 직원: Let me check our availability. Yes, we can offer you a late checkout at 1:00 PM. Would that work for you?

 

나: That’s perfect. Thank you so much for your help.

 

프론트 데스크 직원: You’re welcome. If there’s anything else you need, please don’t hesitate to ask.

 

나: Will do. Thanks again.

 

표현 정리

1. 예약 확인: I have a reservation under the name [Your Name].
2. ID 및 신용카드 제출 요청: Could I have your ID and credit card, please?
3. 방 요청: Could we have a room at the end of the hallway, please?
4. 짐 도움 요청: Do you need any help with your luggage?
5. Wi-Fi 비밀번호 요청: Could you tell me the Wi-Fi password?
6. 식당 추천 요청: Do you have any recommendations for good restaurants nearby?
7. 조식 시간 문의: What time does breakfast start?
8. 셔틀 서비스 요청: Do you have a shuttle service to the airport?
9. 문제 해결 요청: I’m having a problem with the air conditioning. It doesn’t seem to be working properly.
10. 추가 요청: Could we get some extra towels and pillows?
11. 늦은 체크아웃 요청: Is it possible to get a late checkout on Sunday?